F.A.Q.
GENERAL INFORMATION
- What is the minimum rental period?
- Is weekly rental from Saturday to Saturday only?
- Is the apartment equipped with towels and sheets?
- Do you have a list of good restaurants?
- What is the address of your office in Venice?
ARRIVAL INFORMATION - How do I get to my apartment from the airport?
- How long does it take from the airport to Venice?
- How do I get to my apartment from the train station?
- Will anyone meet me at the apartment?
- Where do I check in?
- Where do I check out?
- What time can I check in and check out?
- How does transportation work in Venice?
BOOKING INFORMATION - How do I book?
- Can I pay by credit card?
- Can I pay by bank transfer?
- How do I know about my confirmation of booking?
- At which moment is my reservation considered done?
- When will I pay the balance between my deposit and the total amount of rent?
- Is the rent all inclusive?
GENERAL INFORMATION
What is the minimum rental period?
Two nights
Is weekly rental from Saturday to Saturday only?
No, you are welcome on any day of the week, no matter which day you arrive, we will count the week from the day of your check in.
Is the apartment equipped with towels and sheets
Yes in the apartment you will find clean towels and sheets. All our apartments are full equipped.
What is the address of your office in Venice?
Our office is situated in central Venice and is open Mon-Fri from 09:00-13:00 15:00-19:00. S.Croce 835
In case of emergency you can contact us at anytime out of the office hours.
ARRIVAL INFORMATION
How do I get to my apartment from the airport?
You will receive detailed instructions when you book, but basically
once at the airport you can reach Venice by:
1. Taking a bus or taxi to Piazzale Roma where you can get a water bus (vaporetto)
2. Taking private water taxi, expensive (but it will take you straight to the apartment)
3. Taking the water shuttle from the airport (same route of private water taxi) across the lagoon and then take water bus o walk
How long does it take from the airport?
About thirty minutes by water taxi. one hour with other forms of
transportation.
How do I get to my apartment from the train station?
The train station is situated in Venice.
You will able to reach your apartment with in twenty minutes on foot or by water bus (the private water taxi is of course another possibility)
Will anyone meet me at the apartment?
One of our staff will be in front of the apartment on your arrival to give you the welcome, show you the apartment and to give you the key and of course all the assistance that you need.
Where do I check in?
Directly at the property from the moment you meet our welcoming staff
Where do I check out?
Before leaving the apartment one of our staff will be there to collect the keys
What time can I check in and check out?
Check in time is every day from 8:00 am to 19:00 pm . Special agreements can be done at the moment of the booking
Check out time is a 12:00 am.
How does transportation work in Venice?
Basically you walk (you have to remember that Venice is a very small town) you can cross all of Venice from north to south in fifty minutes on foot.
If you wish to use the public boats as the main form of
transportation during your stay, we suggest you buy a weekly pass
or a three day pass.
You can buy your ticket or pass in every stop of the vaporetto.
BOOKING INFORMATIONS
How do I book?
Once you have chosen the apartment that you want to book, you must send us an enquiry form so we can check the availability for you. If the apartment is free for the period you have chosen (it is very important to give us two or three choices in order of preference) you will be asked to send us a payment (20 % of the amount of the rent as a deposit and a payment for the reservation)
You can pay using bank transfer
At this step the booking is done and the apartment is reserved for you. We will then confirm your booking in writing to you and provide you additional details about your chosen apartment.
For further information please go our Booking guide.
Can I pay by bank transfer?
Yes our bank details will be sent to you.
How do I know about my confirmation of booking?
By e-mail or fax
At which moment my reservation is considered done?
When the bank transfer is completed
When will I pay the balance between my deposit and the amount of the rent?
The balance has to be paid on your arrival in Venice.
Is the rent all inclusive?
All our prices are inclusive of gas, electricity, sheet and towels, final cleaning and check in. There are no hidden costs to pay